Helpful Information
White Papers.Please review our free white papers to learn more specifics about the core functions of telecommunications / IT lifecycle management with FTS.
- Call Accounting - Getting the most from your Call Accounting activities. READ>>
- Service Order Provisioning - Reducing operating inefficiencies and costs.READ>>
- Asset Management - Achieving Telecommunications/IT asset management success. READ>>
- Invoice Reconciliation & Processing - How to accurately reconcile telecom vendor bills 100% -- easily and quickly. READ MORE >>
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Getting the most from your call accounting activities.
Ensuring that your organization is getting the most value from its management systems and data can be a challenging and time-intensive task. And, most call accounting systems are no exception. Here we'll examine the benefits of your company using FTS Call Accounting which involves automatic call data collection, flexible usage pricing, drill-down analysis and reporting on every type of call usage.
From the simple act of collecting raw call usage data, you can control costs, increase productivity and better manage both personnel and resources. In fact, our studies have shown that call abuse and misuse are dramatically reduced when call accounting is implemented and reporting becomes standard practice. But not all tools are of equal value.
How is FTS Call Accounting different?FTS Call Accounting provides you with automatic usage collection and polling, user defined processing and pricing, cost allocation and data drill-down reporting on all usage data generated from any PBX, Centrex, VOIP, calling card, third-party telephone company feed and Wireless platform. Simply stated, all voice, data or wireless devices that produce usage are included within FTS Call Accounting.
In addition, our call accounting process is part of a larger management system - FTS. READ MORE >>
You're the client; you decide. Contact us today.
Back to TopReducing operating inefficiencies and costs.
Tired of random emails, voicemails and paper memos continually requesting an equipment upgrade, a new application or a service to be moved, added or changed? Do those hallway conversations requesting something to add, delete or fix also count as an official service request? How many various databases, excel files and paper logs do you need to verify and maintain to process one of these orders?
Chaos can easily ensue trying to manage service orders and all its related activities: scheduling time and resources, planning company needs, tracking everyone's requests, verifying you actually need to place an order (maybe there's an extra 10-button telephone set in the back closet), following up with the vendor to confirm delivery and finally installing the item to complete the request. It sure can be a headache.
You need an organization-wide service order system with a defined business process and no exceptions permitted. But you're asking:
- Where do I start?
- How long will it take and do I have the extra time to establish this process?
- Will I actually save time and money executing a process considering the effort needed to implement one?
Yes, Yes and YES. Developing a well-defined, easy-to-follow, business-based process to control the telecommunications /IT procurement process will generate operating efficiencies, cost savings, accurate accounts of inventory and timely-placed orders. With Service Provisioning Manage-ment, you will gain absolute control over the entire process of managing service orders for telecommunications/IT assets and services.
A superior Service Order Management tool will allow you to control the entire process of procuring and installing services from multiple vendors. Secondly, the right solution will be READ MORE >>
You're the client; you decide. Contact us today.
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