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Roseman: Don’t bother complaining to agency funded by telecom industry

Ellen Roseman of Moneyville writes about the Canadian Commissioner for Complaints for Telecommunications Services:

"The CCTS has a limited mandate, which it recognizes in itsannual report released last week.

It can accept complaints in just four areas: Billing errors, contract disputes, service delivery (installation, repair and maintenance) and unauthorized transfer of service (slamming).

It has no mandate to investigate complaints about customer service, misleading advertising, pricing, telemarketing, outsourcing of calls and a service provider’s general policies.

Consumers often find telecom contracts are slanted in the company’s favour, imposing extra fees or changing terms in midstream."