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Service Order Provisioning

FTS provides a complete Service Order function that encompasses request through vendor submission and reconciliation for voice, data, wireless and IT technologies. Service Order strategy can include triggered request functionality based on HR file feed of new hires and the provision of a customized FTS web service request form hosted on your company intranet or website. Workflow will include date and time tracking stamp on request, approval and submission tickets for SLA measurement. All submitted orders will update inventory for continued management of the device and update billing for reconciliation and cost validation. FTS Service Orders has a wizard-based workflow that will guide both employee and analyst through the process.